A high utility bill could be due to a number of factors: 

1. Meter reading error
2. Higher usage, often due to the time of the year or the weather
3. Faulty appliance or faulty geyser thermostat
4. Water leak
5. A toilet that is flushing continuously or regularly dripping
6. etc. 
   

Please send ANGOR a photo of the current meter reading so that the team can compare the current reading to the readings received. The scheme's security/estate manager/caretaker can usually assist with access to the meter or taking the photo. 

If the reading is smaller than the last reading on the statement, there may have been a meter reading or capturing error. The ANGOR Financial Controller will investigate and, if applicable, correct the statement and send through an updated statement. 

Electricity test:

1. Check your electric meter to see if the dial is spinning.
2. Shut all breakers off at the panel/DB box. 
3. Check that the meter stops spinning. It should.  
   
1. If it keeps turning, the meter may be faulty - please report this suspected fault to ANGOR. 
   
4. Turn the breakers on one by one and see which one starts the meter dial moving. Then see what the breaker controls (hot water, fridge, freezer, etc,). This will give you an idea of what is using electricity in your home.
5. Read your meter each day at the same time for three or four days. This will show you how many kilowatt-hours you use per day.
   

Water Test:

A simple test that can be undertaken which would confirm whether or not there is a leak within the unit itself (which might not be visible):

1. Take the water reading just before retiring for bed this evening and do not use any water including flushing the toilet.
2. Take the water reading again first thing in the morning before using any water.
3. If the meter has not moved, it is unlikely that there is a leak. 
   

Water Test 2:

1. Check your water meter to see if the dial is spinning/numbers change.
2. Shut off the water to your unit.
3. Check that the meter stops. It should.  
   
1. If it keeps turning/number increasing, the meter may be faulty - please report this suspected fault to ANGOR. 
   

Suspected Faulty Meter:

If you suspect that your meter is faulty, the meters would need to be tested. 

If the meters are tested and found to be in working order, then both the call out and testing fee will be for the owner's account, but if the meters are found to be faulty, the body corporate will have them replaced and the utilities adjusted to average consumption.

Summer vs Winter Consumption

Remember that more electricity is consumed in the winter months due to:

1. lights being turned on earlier each day due to it getting dark earlier,
2. geysers work harder, 
3. more hot meals are cooked, 
4. the kettle is boiled more often for warm drinks,
5. more hot water is used for bathing/ showering 
6. various electric heating appliances are used
   

When checking your consumption to pinpoint high consumption, compare the average daily usage of the previous winter to the current winter and the previous summer to the current summer.

On ANGOR Online open the "View Transactions" screen, click on "Account Breakdown" and select the date range for about 1 year. Compare the usage for the same months the previous year to the current year. The daily average usage is usually noted next to the electricity/water reading e.g. (Ave 10 Units p/day). 

If the average consumption is similar to the same time period of the previous year then it is unlikely that there is high consumption due to a faulty meter. 

Look at your daily usage and try to change your behaviour to reduce electricity/water consumption.