My payment is not reflected on my levy statement

My payment is not reflected on my levy statement

Payments are reflected on the statements if the payment is made before the "Payments Up To" date noted on the levy statement.

Payments are allocated automatically if the correct payment reference is used. The payment reference is noted on the levy statement. If a different payment reference was used, the payment will need to be allocated manually by the Financial Controller for the scheme. Please send proof of payment to the Financial Controller who will then trace the payment.

If the payment was made after the “Payments Up To” date on the top righthand corner of the statement then the payment will not be on the levy statement. To see a statement with more up-to-date information, view the information on the "View Transactions" tab on ANGOR Online. The Online system is updated daily between midnight and 6am, so a payment made yesterday will be visible on ANGOR Online today.

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