What to do when your geyser bursts
Sectional Title Schemes have an insurance policy covering the common property and water heating systems (geyser/heat pump/boiler).
Once the repairs/replacement has been completed, a claim can be submitted to the scheme's insurance company.
- To prevent additional damage to your unit, turn off the water to your unit and turn off the electricity to your geyser at your DB Board.
- On ANGOR Online open the "Insurance & Claims" page.
- If your scheme deals directly with the Insurance Company a call centre number will be displayed. Contact the Call Centre. They will arrange for the repairs/replacement and will complete the claim on your behalf.
- If ANGOR assists with claims for your scheme, you will be able to view information and submit a claim on the "Insurance & Claims" screen.
- Open the "Submit a Claim" page for a Burst Geyser.
Review the information and claim limits
Please note that any costs not covered by the insurer will be for the registered owner's account, this may include call-out fees and compliance certificates.- Contact a certified service provider/contractor of your choice for assistance, if the Scheme's Insurance does not have a call centre. If the Insurance Company has a Call Centre, the call centre must dispatch a plumber. If your scheme has contractors that are familiar with the scheme, their details will be listed on the "Insurance & Claims" tab under "Preferred Suppliers".
* For a burst geyser, ensure the contractor provides you with a certificate of compliance for the geyser replacement.
- Complete the Insurance Claim for the incident within 30 days of the incident and upload the required documents to process the claim.
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