What to do when your geyser bursts

What to do when your geyser bursts

Sectional Title Schemes have an insurance policy covering the common property and water heating systems (geyser/heat pump/boiler).

Once the repairs/replacement has been completed, a claim can be submitted to the scheme's insurance company.

  1. To prevent additional damage to your unit, turn off the water to your unit and turn off the electricity to your geyser at your DB Board. 
  2. On ANGOR Online open the "Insurance & Claims" page. 
    1. If your scheme deals directly with the Insurance Company a call centre number will be displayed. Contact the Call Centre. They will arrange for the repairs/replacement and will complete the claim on your behalf.
    2. If ANGOR assists with claims for your scheme, you will be able to view information and submit a claim on the "Insurance & Claims" screen.
    3. Open the "Submit a Claim" page for a Burst Geyser.
Review the information and claim limits
    1. Please note that any costs not covered by the insurer will be for the registered owner's account, this may include call-out fees and compliance certificates.
  1. Contact a certified service provider/contractor of your choice for assistance, if the Scheme's Insurance does not have a call centre. If the Insurance Company has a Call Centre, the call centre must dispatch a plumber.  If your scheme has contractors that are familiar with the scheme, their details will be listed on the "Insurance & Claims" tab under "Preferred Suppliers".
* For a burst geyser, ensure the contractor provides you with a certificate of compliance for the geyser replacement.
  1. Complete the Insurance Claim for the incident within 30 days of the incident and upload the required documents to process the claim.

    • Related Articles

    • How to Lodge an Insurance Claim for a Burst Geyser

      If you experience a burst geyser, it’s crucial to follow the correct process for lodging an insurance claim. Here’s a step-by-step guide to help you navigate through this situation effectively. Step 1: Complete the Claim Form Claim Form: Please find ...

    • Claim Procedure for Burst Geysers and Resultant Damages

      To facilitate the claims process for burst geysers and resultant damages, please follow the steps outlined below: Required Documentation Claim Form: Complete and sign the attached claim form. This form must be submitted to Angor to initiate the claim ...

    • Understanding Excess Liability in Insurance Claims

      Overview of Excess Liability In the context of insurance claims, the term "excess" refers to the amount the claimant is required to pay out of pocket when submitting a claim. It is important for owners to understand their responsibilities regarding ...

    • How to Lodge an Insurance Claim for Resultant Damage

      If you've experienced damage to your unit and need to lodge an insurance claim, following the correct process is essential for a successful resolution. Here’s a step-by-step guide to help you navigate the claims process efficiently. Step 1: Review ...

    • Insurance & Claims page

      The "Insurance & Claims" page will display different information depending on the scheme set-up. If a scheme deals directly with the Insurance Company a call centre number will be displayed. If ANGOR assists with claims for a scheme, you will be able ...