Refund Requests and Process

Refund Requests and Process

The ANGOR Clearance department handles the opening and closing of accounts when a unit transfers into the name of the new owner.

The levy will be billed pro-rata ensuring that the ex-owner is billed up to the date of transfer and the new owner is billed from the date of transfer.

Due to utilities being billed in arrears it may take up to 6 weeks for the final utilities to be billed and your refund to be processed.

If you have received documents confirming the transfer of your unit please forward these documents to Clearances@angor.co.za

Please ensure that the Clearance team also has your bank account details and a copy of your ID to process the refund payment.

You will receive an invitation from eftsure to verify your bank account details to protect you from fraud. Please complete the verification process on the eftsure platform. No refunds can be processed unless your bank account details have been verified by eftsure. 

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