I did not receive my levy statement, where can I get a copy and where can I check the email address is correct?

I did not receive my levy statement, where can I get a copy and where can I check the email address is correct?

Levy statements are always available online and can be accessed at any time via ANGOR Online. Even if an email is delayed or filtered to spam, your statement will still be available on the portal.

🔹 How to download your levy statement on ANGOR Online

  1. Log in to ANGOR Online using your registered cell number

  2. Enter the OTP sent to your phone

  3. Open the View Transactions screen

  4. The most recent transactions will display automatically

  5. Select the “View Statement” icon in the top right corner

  6. Adjust the date range if needed

  7. Download or export your statement

On ANGOR Online, open the View Transaction screen. The most recent transactions will be displayed by default. In the top right use the "View Statement" icon to generate a levy statement.

You can adjust the date range to any date from when ANGOR started managing your scheme.

Info
TIP: Because levies are billed in advance, set the end date to the 1st of the following month to see the latest charges.
e.g. You are looking at the system on 15 February. Select the End Date as 1 March.

🔹 When are levy statements sent?

Levy statements are issued monthly:

  • Statements are sent between the 20th and 26th of each month

  • In December, statements are sent earlier, usually by the 15th

  • Levies are billed in advance for the following month

  • Payment is due by the 1st of the month

  • A grace period applies until the 5th

  • Interest is charged from the 8th on any outstanding balance

Example:
Your July levy is billed in late June and is payable by 1 July.


🔹 How to check or update your email address

To confirm which email address is on record:

  1. Log in to ANGOR Online

  2. Open the Account Details page

  3. Review your contact information

If updates are needed, contact the support team:


🔹 Didn’t receive the emailed statement?

Please check your Junk/Spam folder. If you find ANGOR emails there:

  • Mark them as “Not Spam”

  • Add ANGOR to your Safe Senders list

This helps ensure future statements are delivered correctly.


🔹 ANGOR Online access

All information shown on your levy statement is always available on ANGOR Online, including:

  • Account balances

  • Transactions

  • Statements

  • Payment history

Clients are automatically registered using the primary cell number on the account. Simply log in with your number and request an OTP.

Portal link:
https://online.angor.co.za/webapp/#/login-mobile

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