How to Lodge an Insurance Claim for a Burst Geyser

How to Lodge an Insurance Claim for a Burst Geyser

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If you experience a burst geyser, it’s crucial to follow the correct process for lodging an insurance claim. Here’s a step-by-step guide to help you navigate through this situation effectively.

Step 1: Complete the Claim Form

  • Claim Form: Please find the attached claim form for your completion.
  • Approval Required: As the geyser is your responsibility, you must approve the plumber to proceed with repairs or replacement.

Step 2: Submit the Claim Form

  • Return: Sign and return the completed claim form so it can be registered with the insurance brokers.
  • Claim Period: You have 30 days from the date of the incident to submit your claim. If you submit your claim after this period, please provide a reason for the late notification.

Required Documents

Ensure the following documents are included with your claim:

  • Invoice: A detailed invoice stating old and new geyser information, with a breakdown of costs.
  • Certificate of Compliance (CoC): Required for burst geyser claims and obtained from the plumber.
  • Photos: Before and after photos of the burst geyser and the new installation.

Important Information Regarding Coverage

  • Owner Responsibility: You are liable for any excess and costs not covered by the insurer.
  • Excess Amount: as per the insurance policy for geyser claims.
  • Policy Limit: as per the insurance policy for geyser repairs and replacements.
  • Please be advised that the excess amounts and claim limits are subject to change by the insurer without prior notice, and will be confirmed by the insurer when the claim is processed.
  • Maintenance Coverage: The following components are covered under geyser maintenance:
    • Element
    • Thermostat
    • Safety Valve
    • Vacuum Breaker
    • Any valve on the geyser
  • Additional Costs: All costs not covered by the insurer, including call-out fees and non-insurable events, are the owner’s responsibility.

Alternative Submission Option

You may also submit your claim via ANGOR Online:

  • Link: ANGOR Online
  • App Access: Download the app or use the web page by clicking the “Log in Now” link.
  • Login Process: Enter your registered mobile number to receive an OTP for access to your documents.
  • Navigate to the Insurance & Claims Page:
    • Review the limits and excesses applicable to your scheme’s insurance.
    • If ANGOR assists with claims for your scheme, submit your claim through the "Insurance & Claims" screen, uploading the required documents:
      • Invoice
      • Certificate of Compliance (CoC)
      • Photos
    • Note: If your scheme deals directly with the insurance company, a call centre number will be displayed on ANGOR Online. Contact them to arrange repairs/replacements, as they will submit the claim on your behalf.
  • Claim Form: A claim form will be emailed to you for completion and signature.
  • Claim Period: You have 30 days from the date of the incident to submit your claim. Please provide a reason for any late notification if the claim is submitted after this period.

Final Notes

  • Payment of Excess: The excess will be added to your levy account once the claim is settled. The contractor's invoice will be settled after the claim is processed.

Following these steps will ensure a smoother claims process and help you resolve the situation efficiently.

For further assistance or clarification, please don’t hesitate to reach out to the ANGOR Team for support on insurance@angor.co.za.


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