This form provides a structured tool for unit owners  to lodge a complaint and seek a resolution with the scheme executives within the framework of the schemes dispute resolution process. Follow the steps below to ensure your application is complete and correctly submitted. The application form can be downloaded at the bottom of this webpage. 

 Steps to Complete the Application Form

1. Applicant Details (Page 1):
• Complete your Full Name, Unit No., Cell Phone, and Email in block letters. Ensure the information is accurate to facilitate communication regarding your application.

2. Application Type (Page 1):
• Indicate if this is your First Application or an Appeal.
• Specify if legal proceedings have been instituted related to the matter by selecting Yes, No, or Not sure.

3. Respondent (Page 1):
• Identify the party involved in your dispute: Another Owner, Another Resident, Managing Agent or any other BC contractor (please specify), or the Scheme Executives.

4. Details of the Dispute (Page 2):
• Provide a detailed description of the facts surrounding your complaint, including specific dates, places, and individuals involved. Clearly outline all relevant details to support your application.

5. Legislation or Scheme Governance Breach (Page 2):
• Specify any legislation or community scheme rules you believe have been breached. Refer to any relevant sections to clarify your position.

6. Relief Sought (Page 3):
• Clearly describe the outcome or remedy you are seeking from the dispute resolution process. Be specific to ensure your expectations are communicated.

7. Declaration and Signature (Page 3):
• Sign and date the declaration to confirm that the information provided is accurate and that you consent to its use for resolving your dispute.

Dispute Resolution Process

1. Submit the completed application to the trustees via the managing agent.
2. The trustees will review the application and make a decision within seven days of receiving all relevant information.
3. The decision will be communicated to you via the managing agent.
4. If dissatisfied, you may appeal the decision by resubmitting this form as an appeal.
5. Appeal applications will be reviewed at a meeting with the trustees or designated committee.
6. The outcome of the appeal will be communicated within seven days of the meeting.
7. If unresolved, you may escalate the dispute to the Community Schemes Ombudsman under the Community Scheme Ombud Service Act (CSOS Act No. 9 of 2011).

Ensure all fields are completed legibly, and attach any supporting documents to strengthen your application.