Levy Statement & Payment Queries
Notifying the Clearance Team when a property Registers
Please notify the Clearance Team that a property has registered at the deeds office and the change of ownership is complete. Login to the Clearance Portal and click Notify of Transfer. The Notify of Transfer button is available on the dashboard and ...
Municipal (City Council) Accounts
The Municipal Account is a private account between the Owner and City Council. The items on the account are billed to the owner directly and do not involve the Scheme, therefore the items do not form part of the monthly levy statement. The levy ...
What do Levy-Standard contributions pay for?
The Standard Levy Contributions must cover the estimated annual operation costs - (i) for the repair, maintenance, management and administration of the common property (including reasonable provision for future maintenance and repairs); (ii) for the ...
Levy Statement Line Items Explained
The levies are made up of the items in the budget. Please refer to the AGM Notice folder on ANGOR Online. The budgets (Standard Levy and Maintenance Reserve Fund - where applicable) are contained in the AGM notice. In a Body Corporate (Sectional ...
What does Levy-Maintenance contributions pay for?
The Maintenance Levy must cover the items budgeted for in the 10 Year Maintenance Plan - (b) to establish and maintain a reserve fund in such amounts as are reasonably sufficient to cover the cost of future maintenance and repair of common property ...
What is Domestic Effluent and who determines the rate?
Domestic Effluent The waste water from your section that flows into the city's sewage system. Waste water comes from your basins, sinks, showers, baths and toilets. The monthly fee collected is used to maintain the sewage system and to treat, clean ...
Rates and Taxes
As the owner of a newly registered property, you will be required to pay Rates & Taxes directly to the local municipality. ANGOR, the Managing Agent does not make monthly payments on your behalf. (In July 2008, the City of Johannesburg Metropolitan ...
When must the levies be paid?
Levy Statements are always billed in advance and are due and payable in advance. This means that the levy statement will need to be paid on the 1st of the relevant month and not at the end of the month. Example: The levies for the month of July will ...
2 Month's charges reflecting on a Levy Statement
ANGOR displays the previous month's charges so that you can easily compare the next month's billing with the current month. At a glance, you will be able to see if there are any changes between last month and the current month's amounts billed. You ...
Why do I have interest on my levy account?
Levies are due in advance and on the first of every month (with a grace period until the 7th before interest is charged to accounts). Interest is charged from the 8th of the previous month up to the 7th of the current month. It is, however, only ...
Debit Orders
Requesting / Setting Up a Debit Order ANGOR Online has a debit order page that allows you to request and manage your debit order. Open the Debit Order page and enter your details. We recommend setting the Debit Order Limit about R500 - R700 higher ...
Updating the name on your Levy Statement
ANGOR reflects the owner name on the levy statement based on the registered name at the deeds office. If there is a spelling error in your name, please send us a copy of your ID so that we can correct the name to match your ID. If the unit is in your ...
Updating, changing or adding an email address
ANGOR will only update/add/change an email address on instruction from the registered owner of the unit. We request that the owner give the team written instruction to remove an old email and replace it with a new email address or to add additional ...
Why is my electricity/water so high?
A high utility bill could be due to a number of factors: Meter reading error Higher usage, often due to the time of the year or the weather Faulty appliance or faulty geyser thermostat Water leak A toilet that is flushing continuously or regularly ...
My payment is not reflected on my levy statement
Payments are reflected on the statements if the payment is made before the "Payments Up To" date noted on the levy statement. Payments are allocated automatically if the correct payment reference is used. The payment reference is noted on the levy ...
I did not receive my levy statement, where can I get a copy and where can I check the email address is correct?
On ANGOR Online, open the View Transaction screen. The most recent transactions will be displayed by default. In the top right use the "View Statement" icon to generate a levy statement. You can adjust the date range to any date from when ANGOR ...
Higher than expected water billing on your levy statement
Billing is done based on the consumption measured at your individual meter - where schemes have individual water meters. Please check that you may not have a leak, that your taps are sealing and toilets are not running as this will have an impact on ...
The levies due exceed my debit order limit
When the current debit order limit set by the registered owner of the unit/bank account holder is not sufficient to cover the outstanding amount on your levy account, you will be notified by email by an ANGOR representative. You have the option to ...
Municipal Deposits on a levy statement
In specific complexes, the municipal deposit on your first levy statement is a once off charge for your portion to contribute to the bulk municipal deposit that the city council is holding for the body corporate’s water and electricity account. This ...
Tax Statement or Debtors/Levy Ledger
On ANGOR Online, there are 2 methods to generate a Tax Statement or Debtors/Levy Ledger. Option 1 - Levy Statement On the "View Transactions" screen select the required date range. The transactions for the date period will be displayed on screen. ...
Scheme Bank Account Details
The bank account details for your scheme are visible on the levy statement and on ANGOR Online. Please make all levy payments into this account. Please use the Reference number displayed on the levy statement in a blue rectangle when making payment ...
What is a backdated levy?
At the beginning of a new financial year the levy has to increase to cover increases in Body Corporate expenses. However, this increase may only be passed at an Annual General Meeting (AGM). Since the AGM can only be held once the audited annual ...
I have a prepaid meter, why am I still being billed on my levy statement?
You will notice on your levy statement that you are still being billed for electricity usage in your unit, which is being charged by the Body Corporate. When the resident purchases electricity, the prepaid company will, once a month, deposit the ...
What does my levy contribution pay for?
The contribution (levy) charged to a unit will fund a proportionate share of the costs of running the communal areas, which includes the maintenance of the exterior of all units in the Scheme. These costs may include, but are not limited to: ...
What main items appear on my monthly Statement?
Standard Levy CSOS Levy Effluent services - wastewater removal (where applicable) Electricity with consumption figures (please note that electricity is read monthly and is billed in arrears) Water with consumption figures (where applicable, please note ...